Service Call

1.Please click on three line for drawer left top side on mobile screen.

2. Then click on service call entry menu name.

1.Filter option.

2.Service call List

3.Click here for create new service call

1. Please click here for customer contact number and customer address.

2.Save button

3.Popup close button

4.You can select department here

5. You can select customer from here

6.You can create new customer from plus button

7.You can select product here which are mapped in selected customer.

8. You can add new product for selected customer.

9. You can select call type here.

10.Click check box for all day task.

11.Start date and time.

12.End date and time.

13. You can write complain title here.

14.You can write reported problem here.

15.You can add voice note for reported problem here.

1. You can write machine number here.

2. You can write machine number here.

3.You can complaint type from list

4. You can select branch from list

5.You can select allocation from list

6. You can select engineer from list. Engineer list depend on branch selection.

7.You can select priority from list

8. You can add write addition information in remarks option.

1. You can search with complain number from here.

2.You can search with customer name here.

3. You can search with allocation here. Internal and external here.

4.You can search with engineer name here

5.You can search with status name here.

6.You can search with start date and end date here.

7.Click on checkbox for search completed calls only.

Help and Support - Service Call