Help and Support - Tour Plan

1.For Day Plan, click on Tour Plan.
1. You can choose which date you have to plan after viewing the date-based screen.
1. You will see the Timewise screen. Click on the time slot you desire.
1. Choose the field Visit. After you click on this field, you will see the planning form. In this form, you will first create your customer, so you will click on the + button. After that, you will see the Customer Profile.
1.Customer Name:
2.Customer type: Small, Medium, Large, Sub Dealer, Dealer
3.Class: A, B, C, D
4.Contact No:
5.Email:
6.Pick Location: Click On Box and you can drag pin for adjust address.
7.After you can only Fill City and Area.
8.Click on the Save button.
1.Customer : The customer can be saved after typing in their name in the Customer Name field and then selecting the customer from the list.
2.Customer Type : Auto-fill customer type when selecting a customer
3.Joint Visit : In this field, you can specify when you will go to the customer's place with your colleague.
4.Remark : Any comment can be added against this visit.
5.Click On Submit : The customer has been added to the tour plan.
1.When you make your day plan when you are at the customer's location, you can simply click on the Check In button. Your Plan Customer list will appear, and then you can click on the customer's name.
2.Once you reach the Check-in form, select the only visit type you wish to check in for and click the Check-in button.
1. Once you can be done Check-In from Sales Dashboard you can see the Check out Option. - When you can leave from the customer's place you can click on the check out Option after you can see the check out form.
Is Productive call?
If Yes, So you can Fill Below Filed.
Brand
Category
Sample Product and Qty
Visit Rating
Select Next visit date & Next Visit Type Objective
Select Next visit date & Next Remark
And Click On Check out Option.
If No,So you can Fill Only Remark Filed.
And Click On Check out Option.
Brand Select
Category Select
Fill QTY and Click + Button
Sample product Select
1. After All, fill add You can click on the Check out option.
--> Service Call

Help and Support - Service Call

1.Please click on three line for drawer left top side on mobile screen.
2. Then click on service call entry menu name.
1.Filter option.
2.Service call List
3.Click here for create new service call
1. Please click here for customer contact number and customer address.
2.Save button
3.Popup close button
4.You can select department here
5. You can select customer from here
6.You can create new customer from plus button
7.You can select product here which are mapped in selected customer.
8. You can add new product for selected customer.
9. You can select call type here.
10.Click check box for all day task.
11.Start date and time.
12.End date and time.
13. You can write complain title here.
14.You can write reported problem here.
15.You can add voice note for reported problem here.
1. You can write machine number here.
2. You can write machine number here.
3.You can complaint type from list
4. You can select branch from list
5.You can select allocation from list
6. You can select engineer from list. Engineer list depend on branch selection.
7.You can select priority from list
8. You can add write addition information in remarks option.
1. You can search with complain number from here.
2.You can search with customer name here.
3. You can search with allocation here. Internal and external here.
4.You can search with engineer name here
5.You can search with status name here.
6.You can search with start date and end date here.
7.Click on checkbox for search completed calls only.