Detail Analysis on Market & Competition
Analyse Market potential and define GTM strategy.
Set department vise priority. Visibility into the progress of each complaint on each stage.
Tag Products/ Brand / Region to Sales.
On the fly service call assignment and notification to technicians instantaneously
Better queuing, tracking complaint along with increased visibility into the progress of each complaint on each stage.
Visibility of previous complaints to technicians for specific customer / product will reduce resolution time.
Flexible reporting to identify patterns of service problems to increase customer satisfaction.